Delivery and Return
THANK YOU FOR YOUR INTEREST IN Botanica Culture! Below are some of our general guidelines and how we like to do things. However, if you have an issue or need help please feel free to call us – we are here for you.
We ship orders via Taqbin or Singpost. We will process your orders between 2-3 days after we receive your order.
For International Shipping
Botanica Culture International Pte. Ltd. is happy to ship packages internationally. We ship orders via Singpost registered mail for the fastest, most reliable service. All shipping rates are determined by the weight and size of your package – which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. The shipping quote does not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to Botanica Culture International Pte. Ltd we will refund you after deducting the return shipping charges and our 15% restock fee.
For orders more than S$200 there is free shipping worldwide.
Our No Question Return Policy
It’s ok to change your mind.
If you are not happy with our products and want to return the unopened/ opened products within 365 days, you can send us an email to firstname.lastname@example.org
Once it is confirmed, you can return the product by shipping it to the following address:
Botanica Culture International Pte. Ltd.
61 Kaki Bukit Avenue 1 #03-16
We will refund you the product price and the postage.
Please allow us 10 business days to process your return.